SHIPPING POLICY

Last Updated: [DATE]

Thank you for shopping with EchoWood.

This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly extended.

2. SHIPPING TIMES

Estimated delivery times vary depending on the destination country and shipping carrier.

Estimated delivery times are:

• United States: 5–12 business days

• United Kingdom: 5–10 business days

• France: 5–10 business days

• Germany: 5–10 business days

• Other European Countries: 5–12 business days

• International Orders: 7–20 business days

Delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to customs processing, carrier delays, weather conditions, peak seasons, or other circumstances beyond our control.

3. SHIPPING COSTS

Shipping costs are calculated and displayed during checkout.

From time to time, EchoWood may offer free shipping promotions. Any such promotions will be clearly displayed on the website.

4. ORDER TRACKING

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Tracking information may take several business days to update after shipment.

5. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been processed or shipped, EchoWood cannot guarantee address modifications.

Additional shipping fees resulting from incorrect information may be the responsibility of the customer.

6. LOST, STOLEN, OR DELAYED PACKAGES

Once a package has been handed over to the shipping carrier, responsibility for transportation lies with the carrier.

If your package appears lost or significantly delayed, please contact us and we will do our best to assist in resolving the issue.

EchoWood is not responsible for packages marked as delivered by the carrier but reported as lost, stolen, or missing after delivery.

7. CUSTOMS, DUTIES, AND IMPORT TAXES

International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities.

These charges are determined by the destination country and are the responsibility of the customer unless otherwise stated.

EchoWood has no control over such charges and cannot predict their amount.

8. DELIVERY FAILURE

If a package is returned to us because:

• The address provided was incorrect;

• The package was refused by the recipient;

• Delivery attempts were unsuccessful;

the customer may be responsible for any additional shipping costs required to resend the package.

9. SHIPPING RESTRICTIONS

We reserve the right to refuse shipment to certain regions, countries, or addresses where delivery services are unavailable or restricted.

10. SEPARATE SHIPMENTS

In some cases, products from the same order may be shipped separately.

Customers may therefore receive multiple tracking numbers and deliveries.

11. FORCE MAJEURE

EchoWood shall not be held responsible for shipping delays or failures caused by events beyond our reasonable control, including but not limited to:

• Natural disasters

• Severe weather conditions

• Customs inspections

• Labor disputes

• Transportation disruptions

• Government actions

• Public health emergencies

12. CONTACT US

If you have any questions regarding shipping or delivery, please contact us:

EchoWood

Email: Echowood@use.startmail.com