PRIVACY POLICY

Last Updated: 7 juin 2026

EchoWood ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or otherwise interact with our services.

If you do not agree with the terms of this Privacy Policy, please do not access the website.

1. INFORMATION WE COLLECT

We may collect personal information that you voluntarily provide to us, including:

• Full name

• Email address

• Shipping address

• Billing address

• Phone number

• Payment information

• Order history

• Customer support communications

We may also automatically collect certain information when you visit our website, including:

• IP address

• Browser type

• Device information

• Operating system

• Referring website

• Pages viewed

• Time spent on pages

• Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

We may use your information to:

• Process and fulfill orders

• Provide customer support

• Send order confirmations and updates

• Improve our website and services

• Prevent fraudulent transactions

• Comply with legal obligations

• Personalize user experience

• Analyze website performance and marketing effectiveness

Where permitted by law, we may also send promotional communications. You may unsubscribe at any time.

3. PAYMENT INFORMATION

Payments are processed through secure third-party payment providers.

We do not store or have direct access to your full payment card information.

Payment processing is subject to the privacy policies and security practices of the respective payment providers.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Operate and improve our website

• Remember user preferences

• Analyze website traffic

• Measure advertising performance

• Enhance user experience

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

5. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share your information with trusted third parties when necessary to:

• Process payments

• Fulfill and deliver orders

• Provide customer support services

• Host and maintain our website

• Analyze website performance

• Comply with legal requirements

These third parties are only provided access to information necessary for their specific functions.

6. DATA RETENTION

We retain personal information only for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

When information is no longer required, it will be securely deleted or anonymized where reasonably possible.

7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries outside your country of residence.

By using our services, you understand and consent to such transfers where permitted by applicable law.

We take reasonable measures to ensure that transferred data receives appropriate protection.

9. YOUR PRIVACY RIGHTS

Depending on your location, you may have rights regarding your personal information, including:

• Access to your personal data

• Correction of inaccurate data

• Deletion of personal data

• Restriction of processing

• Data portability

• Objection to certain processing activities

• Withdrawal of consent where applicable

To exercise these rights, please contact us using the information below.

10. EUROPEAN ECONOMIC AREA (EEA) RIGHTS

If you are located within the European Economic Area, we process personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

You have the right to:

• Request access to your data

• Request correction of your data

• Request deletion of your data

• Restrict processing

• Object to processing

• Request data portability

• Lodge a complaint with your local data protection authority

11. CHILDREN'S PRIVACY

Our services are not directed toward individuals under the age of 13.

We do not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected, we will take reasonable steps to delete such information.

12. THIRD-PARTY LINKS

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, policies, or content of those third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any modifications will be posted on this page with an updated revision date.

Continued use of the website after changes become effective constitutes acceptance of the revised Privacy Policy.

14. CONTACT US

If you have questions regarding this Privacy Policy or your personal information, please contact us:

EchoWood

Email: Echowood@use.startmail.com