SHIPPING POLICY

Last updated: September 24, 2026

This Shipping Policy explains how EverLittle processes, ships, tracks, and delivers orders placed through https://viralmust.com.

This policy forms part of our Terms of Service. Nothing in this policy limits any mandatory consumer rights available under applicable law.

1. Contact Information

For questions about an order or delivery, contact:

EverLittle
Email: Everlittleclients@use.startmail.com
Website: https://viralmust.com
Business address: 65 Route de Beaujeu, 69220, France

Please include your order number and the email address used at checkout.

2. Shipping Destinations

We currently ship to:

• United States: [COMPLETE: All states or specify excluded locations]

• European Union: [COMPLETE: List countries or state “all EU member states”]

• United Kingdom: [COMPLETE: Yes/No]

• Canada: [COMPLETE: Yes/No]

• Other countries: [COMPLETE]

Available destinations will normally be shown during checkout. If a shipping option is unavailable for an address, we may be unable to accept or fulfill the order.

We do not knowingly ship to countries or persons subject to applicable trade sanctions or shipping restrictions.

3. Processing Time

Orders normally require:

[COMPLETE: Number of business days, for example 1–3 business days]

Processing time begins after:

• The order is successfully submitted;

• Payment is authorized;

• Any required fraud or address verification is completed.

Processing time is separate from delivery time.

Orders placed on weekends or public holidays begin processing on the next applicable business day.

During holidays, promotional periods, or unusually high demand, processing may take longer. Any advertised processing time must be based on a reasonable expectation that the order can be shipped within that period.

4. Estimated Delivery Times

Estimated delivery times begin after the order has been processed and shipped.

Our expected delivery windows are:

• United States: [COMPLETE: Estimated number of business days]

• European Union: [COMPLETE: Estimated number of business days]

• United Kingdom: [COMPLETE: Estimated number of business days]

• Canada: [COMPLETE: Estimated number of business days]

• Other destinations: [COMPLETE: Estimated number of business days]

These estimates should match the delivery information displayed on the product page and at checkout.

Business days generally exclude Saturdays, Sundays, and public holidays.

Delivery estimates may be affected by destination, carrier capacity, customs processing, weather, seasonal demand, and other factors described in this policy.

5. Fulfillment Model

EverLittle uses an external supplier or fulfillment warehouse to store, prepare, and ship products directly to customers.

As a result:

• The parcel may be shipped from a country different from EverLittle’s business address;

• The shipping label may show the name or address of a fulfillment provider;

• The return address may be different from the original shipping address;

• Different products or quantities may occasionally arrive in separate parcels;

• Tracking information may pass through more than one carrier.

EverLittle remains the seller responsible for the order and your primary contact for delivery questions, complaints, refunds, or replacement requests.

6. Shipping Charges

Shipping charges, if any, will be displayed before you complete checkout.

Our current shipping offer is:

[COMPLETE: For example, “Free standard shipping on all orders” or describe the applicable shipping rates and free-shipping threshold.]

We will not add undisclosed shipping charges after the order is completed.

Any optional expedited or premium shipping method will be identified separately at checkout.

[COMPLETE: Confirm whether expedited shipping is available.]

7. Customs Duties, Import Taxes, and Brokerage Fees

Because products may be shipped internationally, customs duties, import VAT, brokerage fees, or similar charges may apply in some destinations.

[COMPLETE BEFORE PUBLICATION: Choose the statement that accurately describes your shipping arrangement.]

If duties are prepaid

“Applicable customs duties and import taxes are included or prepaid where stated at checkout. Customers will not be asked to pay additional import charges on delivery unless this possibility was clearly disclosed before purchase.”

If customers may need to pay duties

“Depending on the destination and shipping method, the recipient may be responsible for customs duties, import VAT, brokerage fees, or similar charges imposed by local authorities. These charges are not controlled by EverLittle. Any customer responsibility known before purchase will be disclosed at checkout where required by law.”

For sales to European consumers, the total price and any additional charges that can reasonably be calculated must be communicated before the order is placed.

8. Order Confirmation

After placing an order, you should receive an order confirmation at the email address provided during checkout.

The order confirmation normally includes:

• Order number;

• Product and size selected;

• Shipping address;

• Amount paid;

• Selected shipping method, where applicable.

Review this information immediately.

If you do not receive a confirmation, check your spam or junk folder and verify that the payment was completed before placing another order.

9. Shipping Confirmation and Tracking

When the order ships, we will normally send a shipping confirmation email containing a tracking number or tracking link, when tracking is available.

Tracking information may require several business days to update after the shipping label is created.

A “label created,” “pre-shipment,” or similar status does not necessarily mean the carrier has already scanned the parcel into its main delivery network.

If tracking has not updated for an unusual period, contact Everlittleclients@use.startmail.com.

10. Address Accuracy

You are responsible for providing a complete and accurate delivery address, including:

• Recipient’s full name;

• Street number and street name;

• Apartment or unit number;

• City;

• State, province, or region;

• Postal or ZIP code;

• Country;

• Valid telephone number, where required for delivery.

EverLittle is not responsible for delays or failed delivery caused solely by incorrect or incomplete information supplied by the customer, except where applicable law requires otherwise.

11. Address Changes

If you need to change the shipping address, contact Everlittleclients@use.startmail.com immediately.

We will try to update the address, but we cannot guarantee changes after the order has been processed, sent to the fulfillment warehouse, or shipped.

If an address change is no longer possible, the order may need to be delivered or returned before a replacement or refund can be considered.

Never send a replacement address only to the carrier without also notifying EverLittle.

12. PO Boxes and Military Addresses

[COMPLETE: Confirm whether the supplier and carriers deliver to PO Boxes, APO, FPO, and DPO addresses.]

If these addresses are not supported, use the following wording:

“We do not currently ship to PO Boxes, APO, FPO, or DPO addresses. Please provide a residential or business street address during checkout.”

If they are supported, specify the available destinations and any longer delivery estimate.

13. Split Shipments

An order may be sent in more than one parcel if:

• Products are stored in different fulfillment locations;

• An item is temporarily delayed;

• The carrier imposes package limitations;

• Separate shipment is reasonably necessary to complete delivery.

If an order is split, you may receive multiple tracking numbers and packages on different days.

You will not be charged additional shipping fees solely because we divide an accepted order into multiple parcels.

14. Delivery Attempts

Carriers may:

• Leave a parcel in a safe location;

• Deliver it to a reception desk or parcel locker;

• Ask for a signature;

• Attempt delivery more than once;

• Send the parcel to a local pickup point.

These practices depend on the carrier and destination.

You are responsible for monitoring tracking information and collecting the parcel within any carrier deadline.

If you need special delivery arrangements, contact the carrier using the tracking information. We cannot guarantee that the carrier will honor every special request.

15. Delivery Delays

Delivery dates are estimates unless we expressly confirm a guaranteed delivery date.

Possible causes of delay include:

• Severe weather;

• Customs inspections;

• Carrier congestion;

• Seasonal demand;

• Transportation disruptions;

• Incorrect delivery information;

• Public holidays;

• Security checks;

• Government restrictions;

• Events reasonably outside our control.

A delay does not automatically mean that the parcel is lost.

However, we will not use general delay language to remove or reduce any legal right you have when an order is not shipped or delivered within the promised period.

16. Delayed Shipment Rights for US Customers

For orders covered by applicable US law, EverLittle must have a reasonable basis for any advertised shipping time.

If we cannot ship within the promised period, we will notify you and provide the options required by law, which may include:

• Agreeing to a revised shipping date; or

• Canceling the unshipped order for a full refund.

If no shipping time was stated, applicable US rules may require shipment within 30 days after receiving the properly completed order and payment authorization.

We will not replace a required refund with store credit unless you expressly agree and the law permits it.

17. Delivery Rights for European Customers

Unless a different delivery period has been expressly agreed, European consumer law generally requires delivery without undue delay and no later than 30 days after the contract is concluded.

If an order is not delivered within the agreed period, you may ask us to deliver within an additional reasonable period.

If we do not deliver within that additional period, you may be entitled to cancel the contract and receive a refund.

An additional period may not be required where:

• We refuse to deliver;

• Delivery by a specific date was essential and communicated before purchase;

• Applicable law permits immediate cancellation.

Any refund required following lawful cancellation for non-delivery will be processed within the legally required period.

18. Lost Packages

If tracking has not updated for an extended period or the package has not arrived within the expected delivery window, contact us at Everlittleclients@use.startmail.com.

We may ask you to:

• Confirm the delivery address;

• Review tracking information;

• Check with household members or neighbors;

• Contact the local carrier;

• Allow a reasonable period for a carrier investigation.

If the carrier confirms that the package was lost before delivery, or if delivery cannot be established, we will provide an appropriate replacement or refund.

For European consumers, EverLittle remains responsible for delivery unless you independently selected and contracted with a carrier that we did not offer.

19. Packages Marked as Delivered

If tracking shows “delivered” but you cannot find the package:

1. Check around the delivery location;

2. Ask household members, building staff, or neighbors;

3. Check any parcel locker or safe-place notice;

4. Wait until the end of the delivery day, as some carrier scans appear early;

5. Contact the carrier;

6. Notify EverLittle promptly.

We will assist with a reasonable investigation.

A carrier tracking status alone does not remove any responsibility that applicable law places on EverLittle to establish delivery.

20. Damaged Parcels or Products

Inspect the parcel and product as soon as reasonably possible after delivery.

If the parcel or product arrives damaged, contact Everlittleclients@use.startmail.com and provide:

• Your order number;

• A description of the damage;

• Clear photographs of the product;

• Photographs of the outer package;

• A photograph of the shipping label.

Keep the product and packaging until we complete our review.

Depending on the circumstances and applicable law, we may provide:

• A replacement;

• A refund;

• A repair, where appropriate;

• Another legally required remedy.

Reporting visible damage promptly helps us investigate the carrier claim, but it does not reduce any statutory rights.

21. Incorrect Products or Sizes

If you receive a product or size different from what you ordered, contact us promptly.

Include your order number and clear photographs of:

• The product received;

• The size label;

• The shipping package or label, if relevant.

If we confirm the error, we will provide an appropriate replacement or refund without charging you return shipping.

22. Returned-to-Sender Packages

A package may be returned to the warehouse because:

• The address was incorrect or incomplete;

• The carrier could not access the property;

• Delivery was refused;

• The package was not collected;

• The recipient was unavailable after reasonable attempts.

When a package is returned, contact us to discuss reshipment or a refund.

If the failed delivery was caused solely by incorrect information provided by the customer or failure to collect the parcel, reasonable original, return, or reshipment costs may be charged or deducted where permitted by law.

No such deduction will be made when the failed delivery resulted from an error by EverLittle, our fulfillment provider, or the carrier.

23. Refused Deliveries

Refusing a package does not automatically complete a return or guarantee a refund.

The package must first be returned and identified at the designated fulfillment location.

Contact us before refusing delivery whenever possible.

European customers exercising a statutory right of withdrawal should send a clear withdrawal notice in accordance with our Return and Refund Policy. Simply refusing delivery may not be sufficient notice.

24. International Shipping

International orders may pass through multiple postal or carrier networks.

Tracking may temporarily pause while the parcel:

• Leaves the origin country;

• Enters the destination country;

• Undergoes customs review;

• Transfers to a local carrier.

Customs processing times are controlled by public authorities and may vary.

We remain responsible for fulfilling our legal obligations as the seller, including remedies for confirmed non-delivery.

25. Risk of Loss

Unless applicable law provides otherwise, responsibility for accidental loss or damage remains with EverLittle until the parcel is physically delivered to you or to a person you designated to receive it.

If you independently arrange a carrier that was not offered by EverLittle, responsibility may transfer when the goods are handed to that carrier, where permitted by law.

26. Delivery to a Third Party

If you instruct us to deliver to another person, gift recipient, reception desk, parcel locker, freight forwarder, or other designated location, delivery to that person or location may count as delivery to you where permitted by law.

EverLittle is not responsible for loss occurring after confirmed delivery to a freight forwarder or other agent independently selected by the customer, except where the loss was caused by our breach or applicable law provides otherwise.

27. Changes or Cancellations Before Shipment

Contact us immediately if you need to cancel or modify an order.

We will try to accommodate the request, but changes cannot be guaranteed once fulfillment has begun.

If the order has already shipped, it will normally need to be handled under our Return and Refund Policy after delivery.

This does not limit any statutory cancellation or withdrawal rights.

28. Returns

Do not send a product to the address printed on the original parcel unless we specifically instruct you to do so.

Because products may be shipped from an external fulfillment warehouse, the correct return address may be different from:

• EverLittle’s business address;

• The carrier’s address;

• The sender address printed on the parcel.

All returns must follow our Return and Refund Policy.

29. Events Outside Our Reasonable Control

We are not responsible for a delay caused by an event that we could not reasonably prevent, including major weather events, natural disasters, widespread transportation shutdowns, war, civil unrest, public-health emergencies, or government restrictions.

We will take reasonable steps to minimize the effect of the event and communicate material delays.

This section does not remove your right to cancel or receive a refund when applicable law provides that right.

30. Policy Changes

We may update this Shipping Policy to reflect changes in:

• Fulfillment locations;

• Carriers;

• Delivery destinations;

• Shipping rates;

• Delivery estimates;

• Customs arrangements;

• Legal requirements.

Changes will be posted with a revised “Last updated” date.

The shipping terms disclosed and accepted when an order was placed will generally continue to apply to that order unless a change is required by law or is more favorable to the customer.

31. Contact Us

For shipping or delivery questions, contact:

EverLittle
Email: Everlittleclients@use.startmail.com
Website: https://viralmust.com
Business address: 65 Route de Beaujeu, 69220, France