Politique de remboursement
RETURN & REFUND POLICY
Last Updated: [DATE]
Thank you for shopping with EchoWood.
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our Return & Refund Policy below.
1. RETURN ELIGIBILITY
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be returned in its original packaging.
- Proof of purchase must be provided.
- The product must not show signs of misuse, intentional damage, or excessive wear.
We reserve the right to refuse returns that do not meet these conditions.
2. DEFECTIVE OR DAMAGED ITEMS
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:
Email: Echowood@use.startmail.com
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the problem
If the issue is confirmed, we will offer, at our discretion:
- A replacement product;
- A full refund; or
- A partial refund where appropriate.
3. CHANGE OF MIND RETURNS
If you simply change your mind, you may return the product within 30 days of delivery.
The customer is responsible for return shipping costs unless otherwise required by applicable law.
Original shipping fees are non-refundable.
4. NON-RETURNABLE ITEMS
The following items cannot be returned:
- Products damaged through misuse or improper handling.
- Products returned without original components.
- Gift cards, promotional items, or free bonus products.
- Items marked as final sale.
5. RETURN PROCESS
To initiate a return, contact us at:
Please do not send products back without first receiving return instructions from our support team.
Unauthorized returns may not be accepted.
6. REFUNDS
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be issued to the original payment method.
Refunds are typically processed within 5-10 business days, depending on your payment provider.
7. LATE OR MISSING REFUNDS
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at:
8. EUROPEAN UNION CUSTOMERS
If you are located in the European Union, you may have a legal right to withdraw from your purchase within 14 days of receiving your order, subject to applicable consumer protection laws.
This right does not affect any other rights you may have under local law.
9. ORDER CANCELLATIONS
Orders may be cancelled before they are processed and shipped.
Once an order has been shipped, the return process described in this policy will apply.
10. CONTACT US
For any questions regarding returns or refunds, please contact:
EchoWood Support
Email: Echowood@use.startmail.com